Whether it be our industry-leading support team, world-class deliverability team, our incredible professional services team, Campaign Monitor by Marigold’s email experts are always here to help.
Get in touch
Our support team is available to help with average initial response times at 90 minutes or less*. With support staff across the globe and industry-leading initial response times, we’re here to give you the help you need, Monday through Friday in your region.
Contact us using the link below—we look forward to serving you.
Contact support
Think of our Professional Services team as your own outsourced email experts. Whether you need help getting set up in Campaign Monitor by Marigold, or you need an expert to provide ongoing help, this team is here to do just that. They’ll do anything from setting up your automation journeys to reviewing your email designs to training your team on how to use Campaign Monitor by Marigold.
Contact professional services
We maintain industry-leading 99%+ delivery rates** through our infrastructure and platform. But getting emails delivered is just the beginning. Inbox placement depends on factors you directly control like list quality, sending practices, engagement history, and authentication setup.
Our Deliverability Services help you understand what's affecting your inbox placement and take clear, prioritized action. Whether you need a one-time review or regular advisory reporting, we're here to help you protect and improve the return on your email investment.
Download the 1-pagerExplore these frequently asked questions about email marketing services.
Working with email marketing experts helps you get more value from your strategy and customer data. Instead of guessing what to send, when to send it, or how to improve performance, you can rely on experienced guidance built around your goals. An expert can help you plan a logical content calendar, segment your list effectively, refine your messaging, and build stronger customer journeys.
An extra set of experienced eyes can also help spot gaps that are easy to miss when your team is busy managing day-to-day work. Expert support helps you send more relevant emails at the right times, measure the important metrics, and know where to place your effort for improvement.
Businesses should look for support that's responsive, knowledgeable, and readily available when they need help. A good email service provider should help you solve technical issues and make better decisions about your campaigns and email flows, not just offer basic troubleshooting.
The right provider should offer strategic guidance, onboarding resources, campaign best practices, and other expert services when your team needs extra help. You should feel confident that help is available when something goes wrong, and that support will be there when you're ready to do more with your email program.
Expert help can improve confidence by showing your team how to use the platform correctly and efficiently. When you understand where the features are and which tools support your goals, it's easier to build campaigns without second-guessing every step. Support from email specialists can help you avoid common email mistakes, like weak segmentation, inconsistent branding, poor testing parameters, or unclear calls to action.
With professional guidance, your team can make better choices and use more of your platform's capabilities. The extra confidence can lead to smoother campaign production and stronger results over time.
Campaign Monitor offers expert services that support areas such as strategy, design, campaign setup, template creation, and platform guidance. Our support teams provide expert service in industry-leading time frames, while providing customized support based on your specific needs and goals for your email marketing. We're here to help you build campaigns that suit your brand, make your audience feel understood, and bring in more revenue.
You can contact Campaign Monitor support online, by phone, or through the help center. From there, you can browse resources, submit questions, and get tailored guidance based on your plan and your needs. If you need to reach out, gather all relevant information about your query beforehand. Note your campaign name, account information, any error messages, or the specific feature you're having trouble with. Clear details help the support team understand the issue faster and point you toward the right solution.
We really enjoy working with the Customer Success Managers and experts from the Support team at Campaign Monitor. They always provide us with personalized help & assistance.