Add the Campaign Monitor app

If you or your clients administer company Facebook pages, today’s a happy day. We’re pleased to finally reveal our new Facebook app for Campaign Monitor subscribe forms, in white-label and Campaign Monitor-branded flavors. Both make it possible to add a subscribe form for an existing Campaign Monitor list to a Facebook page. If you administer multiple pages, you can add one subscribe form per page.

The subscribe form apps support custom fields and can be managed using designer and client login credentials alike. While they’re fairly simple, we’ve made it possible to change the introductory text, subscribe confirmation message and tab name on your page’s sidebar.

Setting up either the Campaign Monitor or white-label app for your Facebook page takes less than 2 minutes. All you need is your Campaign Monitor account login details and a subscriber list. You can see it in action on our Campaign Monitor Facebook page.

Yes, there’s a white-label version, too!

As we figured that a lot of our designer friends would be keen to offer this subscribe form app to their clients, we’ve created a fully white-label version. It works just like its’ branded counterpart, but with no mention of Campaign Monitor. High five!

Add the white-label app

Issues with adding the app in IE8: Due to a weirdo browser issue, some customers haven’t been able to add the app to their Facebook pages when using the Internet Explorer 8 browser. Please try using another browser for now and hopefully we’ll have this sorted soon. Once either app is added, it’s totally fine to use in IE8.

Making changes to the app

As mentioned earlier, it’s possible to change the introductory text and subscribe confirmation message. In addition, you can change the client/list the form is linked to in an account. To do so after you’ve initially setup the app, go to your Facebook page, then click the ‘Edit page’ button. On the next page, click ‘Apps’ in the sidebar, then under ‘Campaign Monitor Subscribe Form’ (or ‘Subscribe Form’), click ‘Go to application’. You can then go through the setup process again.

Adding/Editing the Facebook subscribe app

To change the default ‘Subscribe to Newsletter’ tab name on your page’s sidebar, go through the steps above, but instead of clicking ‘Go to application’, click ‘Edit settings’. In the ‘Custom tab name’ field, add a new name.

Account SettingsTo remove the app, go to your Facebook page, then click the ‘Edit page’ button. On the next page, click ‘Apps’ in the sidebar, then click the ‘X’ alongside ‘Campaign Monitor Subscribe Form’ (or ‘Subscribe Form’). Then, go to Account Settings in your Facebook account (pictured), click ‘Apps’ in the sidebar and click the ‘X’ next to the app again. All Campaign Monitor account data stored in the app and forms will be deleted and most certainly won’t be stored by Facebook. If you re-add the app, you will be asked to login and create your forms from scratch.

At present, only the page admin who added the app can make changes to a subscribe form (apart from deleting it). If you would like another admin to take control, then you will have to remove the app and all forms first, as per above. Same goes for using the app with another Campaign Monitor account.

A huge thanks to everyone who requested this app, added their suggestions and egged us on during its development – we’d love to hear your feedback and ideas for future updates! Also, extraordinary thanks to James Dennes for bringing it across the line while skateboarding in Cambodia (no kidding), plus Matt Farag and Buzz Usborne for putting Facebook to shame the sweet design. All of us hope you’ll enjoy using the Facebook app as much as we have on our Facebook page!

Add the Campaign Monitor app

If you or your clients administer company Facebook pages, today’s a happy day. We’re pleased to finally reveal our new Facebook app for Campaign Monitor subscribe forms, in white-label and Campaign Monitor-branded flavors. Both make it possible to add a subscribe form for an existing Campaign Monitor list to a Facebook page. If you administer multiple pages, you can add one subscribe form per page.

The subscribe form apps support custom fields and can be managed using designer and client login credentials alike. While they’re fairly simple, we’ve made it possible to change the introductory text, subscribe confirmation message and tab name on your page’s sidebar.

Setting up either the Campaign Monitor or white-label app for your Facebook page takes less than 2 minutes. All you need is your Campaign Monitor account login details and a subscriber list. You can see it in action on our Campaign Monitor Facebook page.

Yes, there’s a white-label version, too!

As we figured that a lot of our designer friends would be keen to offer this subscribe form app to their clients, we’ve created a fully white-label version. It works just like its’ branded counterpart, but with no mention of Campaign Monitor. High five!

Add the white-label app

Issues with adding the app in IE8: Due to a weirdo browser issue, some customers haven’t been able to add the app to their Facebook pages when using the Internet Explorer 8 browser. Please try using another browser for now and hopefully we’ll have this sorted soon. Once either app is added, it’s totally fine to use in IE8.

Making changes to the app

As mentioned earlier, it’s possible to change the introductory text and subscribe confirmation message. In addition, you can change the client/list the form is linked to in an account. To do so after you’ve initially setup the app, go to your Facebook page, then click the ‘Edit page’ button. On the next page, click ‘Apps’ in the sidebar, then under ‘Campaign Monitor Subscribe Form’ (or ‘Subscribe Form’), click ‘Go to application’. You can then go through the setup process again.

Adding/Editing the Facebook subscribe app

To change the default ‘Subscribe to Newsletter’ tab name on your page’s sidebar, go through the steps above, but instead of clicking ‘Go to application’, click ‘Edit settings’. In the ‘Custom tab name’ field, add a new name.

Account SettingsTo remove the app, go to your Facebook page, then click the ‘Edit page’ button. On the next page, click ‘Apps’ in the sidebar, then click the ‘X’ alongside ‘Campaign Monitor Subscribe Form’ (or ‘Subscribe Form’). Then, go to Account Settings in your Facebook account (pictured), click ‘Apps’ in the sidebar and click the ‘X’ next to the app again. All Campaign Monitor account data stored in the app and forms will be deleted and most certainly won’t be stored by Facebook. If you re-add the app, you will be asked to login and create your forms from scratch.

At present, only the page admin who added the app can make changes to a subscribe form (apart from deleting it). If you would like another admin to take control, then you will have to remove the app and all forms first, as per above. Same goes for using the app with another Campaign Monitor account.

A huge thanks to everyone who requested this app, added their suggestions and egged us on during its development – we’d love to hear your feedback and ideas for future updates! Also, extraordinary thanks to James Dennes for bringing it across the line while skateboarding in Cambodia (no kidding), plus Matt Farag and Buzz Usborne for putting Facebook to shame the sweet design. All of us hope you’ll enjoy using the Facebook app as much as we have on our Facebook page!

  • Tom B

    Thank you, Thank you, Thank you

  • Tom B

    Thank you, Thank you, Thank you

  • Dominik

    Awesome!
    You guys rock. Again and again and again…
    I’m working with CM for a very long time now and it’s still a pleasure!

    Thank you!
    Dominik

  • Dominik

    Awesome!
    You guys rock. Again and again and again…
    I’m working with CM for a very long time now and it’s still a pleasure!

    Thank you!
    Dominik

  • Sarah

    Fantastic! Thank you!

  • Sarah

    Fantastic! Thank you!

  • Sarah

    Thank you! Only one complaint – I use custom fields for first and last name (I find this more reliable) and this app forces you to use the default name field. Is there any chance you could change that? I’d love to use it!

  • Sarah

    Thank you! Only one complaint – I use custom fields for first and last name (I find this more reliable) and this app forces you to use the default name field. Is there any chance you could change that? I’d love to use it!

  • Ros Hodgekiss

    @Sarah – Thanks for the great suggestion, I’ll note that down as an idea for a future update and keep you posted on this. I’d love for you to be able to use the app, too :D

    Thank you everyone, we’re so happy to get this app into the wild. Keep up the feedback, we’re really keen to hear it!

  • Ros Hodgekiss

    @Sarah – Thanks for the great suggestion, I’ll note that down as an idea for a future update and keep you posted on this. I’d love for you to be able to use the app, too :D

    Thank you everyone, we’re so happy to get this app into the wild. Keep up the feedback, we’re really keen to hear it!

  • Steph

    I agree with Sarah. We use both first and last name custom fields.

    Another feature request: Allow us to set and pass the value of a custom field without having the subscriber see it. We use a custom field to track the source of newsletter sign-ups (in this case it’d be “facebook”).

    Thanks for this app, though! It’s really great and very easy to set up.

  • Steph

    I agree with Sarah. We use both first and last name custom fields.

    Another feature request: Allow us to set and pass the value of a custom field without having the subscriber see it. We use a custom field to track the source of newsletter sign-ups (in this case it’d be “facebook”).

    Thanks for this app, though! It’s really great and very easy to set up.

  • Ros Hodgekiss

    Steph – Thanks for the request for source tracking, I’m well happy to record this internally for you. In the interim, you can set up a new list for Facebook signups only (that’s what we do), however we’re well keen to look into adding this in the future.

  • Ros Hodgekiss

    Steph – Thanks for the request for source tracking, I’m well happy to record this internally for you. In the interim, you can set up a new list for Facebook signups only (that’s what we do), however we’re well keen to look into adding this in the future.

  • Jan Van Lysebettens
  • Jan Van Lysebettens
  • Torkil Johnsen

    Awesome little thing this. I think many won’t appreciate the effort that goes into creating a Facebook app like this, where the workflow of adding it to your page is so streamlined and smooth. And the app itself is slick too.

    Great work!

    Feature request: Optionally being able to add a dropdown or some checkboxes to the subscribe form so that people can choose to subscribe to which one(s) of our mailing list(s) to subscribe to.

    Again: Great stuff!

  • Torkil Johnsen

    Awesome little thing this. I think many won’t appreciate the effort that goes into creating a Facebook app like this, where the workflow of adding it to your page is so streamlined and smooth. And the app itself is slick too.

    Great work!

    Feature request: Optionally being able to add a dropdown or some checkboxes to the subscribe form so that people can choose to subscribe to which one(s) of our mailing list(s) to subscribe to.

    Again: Great stuff!

  • Torkil Johnsen

    I tried both the regular and whitelabel apps, but can’t see the difference between the two at first glance?

  • Torkil Johnsen

    I tried both the regular and whitelabel apps, but can’t see the difference between the two at first glance?

  • Kevin Barnes

    I am also getting the page that just keeps refreshing itself? Would love to use this app.

  • Kevin Barnes

    I am also getting the page that just keeps refreshing itself? Would love to use this app.

  • Jeff Mackey

    I am also getting the page (in Facebook) that keeps refreshing itself.

  • Jeff Mackey

    I am also getting the page (in Facebook) that keeps refreshing itself.

  • Ros Hodgekiss

    @Jan Van Lysebettens @Kevin Barnes @Jeff Mackey – That’s very unusual, sorry to hear that you have had this trouble with the app. Sometimes the page will refresh a few times when it’s first getting started, so could you kindly try adding it again and waiting 20 seconds? If the initial ‘Request for permission’ screen doesn’t show up, kindly contact our support team with your Facebook name and we’ll get our devs to look into this for you.

    @Torkil Johnsen – Try adding both and you will see that while one is branded ‘Campaign Monitor’ on setup and in your apps list, the white-label one is simply called ‘Create.Send’ and ‘Subscribe Form’ in these places respectively.

  • Ros Hodgekiss

    @Jan Van Lysebettens @Kevin Barnes @Jeff Mackey – That’s very unusual, sorry to hear that you have had this trouble with the app. Sometimes the page will refresh a few times when it’s first getting started, so could you kindly try adding it again and waiting 20 seconds? If the initial ‘Request for permission’ screen doesn’t show up, kindly contact our support team with your Facebook name and we’ll get our devs to look into this for you.

    @Torkil Johnsen – Try adding both and you will see that while one is branded ‘Campaign Monitor’ on setup and in your apps list, the white-label one is simply called ‘Create.Send’ and ‘Subscribe Form’ in these places respectively.

  • Jonathan Cooper

    It ‘works’ for me (in that I don’t get the auto-refreshing page) but I won’t be able to use it at the moment because we have many segments in our main list and we don’t want all of them exposed to the public in one long list of checkboxes. (We have a cutomised version on our website.

  • Jonathan Cooper

    It ‘works’ for me (in that I don’t get the auto-refreshing page) but I won’t be able to use it at the moment because we have many segments in our main list and we don’t want all of them exposed to the public in one long list of checkboxes. (We have a cutomised version on our website.

  • Nick Welsh

    This sounds great but I can’t see ‘Campaign Monitor Subscribe Form’ or ‘Subscribe Form’ when I click on ‘Apps’ from within my ‘Page’. Any ideas?

  • Nick Welsh

    This sounds great but I can’t see ‘Campaign Monitor Subscribe Form’ or ‘Subscribe Form’ when I click on ‘Apps’ from within my ‘Page’. Any ideas?

  • Ros Hodgekiss

    @Nick Welsh – Could you kindly contact our support team with details as to what you see when you try to add either app? We’d be keen to walk through this with you.

  • Ros Hodgekiss

    @Nick Welsh – Could you kindly contact our support team with details as to what you see when you try to add either app? We’d be keen to walk through this with you.

  • Ros Hodgekiss

    Hi everyone, we’ve identified an issue which is preventing the app from being added to Facebook pages when using the Internet Explorer 8 browser. Please try using another browser for now and hopefully we’ll have this sorted soon. Once either app is added, it’s totally fine to use in IE8.

  • Ros Hodgekiss

    Hi everyone, we’ve identified an issue which is preventing the app from being added to Facebook pages when using the Internet Explorer 8 browser. Please try using another browser for now and hopefully we’ll have this sorted soon. Once either app is added, it’s totally fine to use in IE8.

  • Marc

    Working great thanks. Would love to see the ability to add HTML into the text area.

  • Marc

    Working great thanks. Would love to see the ability to add HTML into the text area.

  • Marc McHale

    Fail I’m afraid. It will install on my account, but I cannot then add subscribe forms to my pages. None of the pages appear to load any CSS, which pretty much makes them unusable. I’m using OSX 10.6.8 and have tried both the latest versions of chrome and firefox.

    Any ideas?

  • Marc McHale

    Fail I’m afraid. It will install on my account, but I cannot then add subscribe forms to my pages. None of the pages appear to load any CSS, which pretty much makes them unusable. I’m using OSX 10.6.8 and have tried both the latest versions of chrome and firefox.

    Any ideas?

  • Dana DiTomaso

    Yay! That’s all the feedback I have right now. :)

  • Dana DiTomaso

    Yay! That’s all the feedback I have right now. :)

  • Jim G

    Woo-hoo!

  • Jim G

    Woo-hoo!

  • Gary Stripling

    Not working. I keep getting an error: “An error occurred in the application and your page could not be served. Please try again in a few moments. If you are the application owner, check your logs for details.”

    Hopefully this will be resolved soon!

  • Gary Stripling

    Not working. I keep getting an error: “An error occurred in the application and your page could not be served. Please try again in a few moments. If you are the application owner, check your logs for details.”

    Hopefully this will be resolved soon!

  • Livvy Zimmerman

    When installing the app, I don’t understand what we’re supposed to put in the site (create.send) field?

  • Livvy Zimmerman

    When installing the app, I don’t understand what we’re supposed to put in the site (create.send) field?

  • Sarah

    Awesome, worked perfect.

  • Sarah

    Awesome, worked perfect.

  • Matt

    Amazing work !!!!
    My clients will love that !

    Just a suggestion : it would be fun to be able to updoad a header graphic, to make the form more appealing !

    Nice job… always a step ahead from the competition :)

  • Matt

    Amazing work !!!!
    My clients will love that !

    Just a suggestion : it would be fun to be able to updoad a header graphic, to make the form more appealing !

    Nice job… always a step ahead from the competition :)

  • Pam Greiner

    This is awesome! Love it!

  • Pam Greiner

    This is awesome! Love it!

  • Diogo Moreira

    Unfortunately it only works for profiles and not pages is that correct? When I try to add to our company page it will ask to change back to my personal profile.
    https://www.facebook.com/candelaluz
    any ideas?

  • Diogo Moreira

    Unfortunately it only works for profiles and not pages is that correct? When I try to add to our company page it will ask to change back to my personal profile.
    https://www.facebook.com/candelaluz
    any ideas?

  • Martin Egesø

    Hi,

    i cant login when i try to add the app to my companypage?

  • Martin Egesø

    Hi,

    i cant login when i try to add the app to my companypage?

  • Kerry Worth

    I just keep getting a Facebook page that keeps trying to reload?

  • Kerry Worth

    I just keep getting a Facebook page that keeps trying to reload?

  • Kieran McMillan

    I’m getting an error message:

    “An error occurred in the application and your page could not be served. Please try again in a few moments.

    If you are the application owner, check your logs for details.”

    I can’t wait to check out this new feature, keep up the great work guys!

  • Kieran McMillan

    I’m getting an error message:

    “An error occurred in the application and your page could not be served. Please try again in a few moments.

    If you are the application owner, check your logs for details.”

    I can’t wait to check out this new feature, keep up the great work guys!

  • Mark

    Good Job guys!!!
    That’s Awesome

  • Mark

    Good Job guys!!!
    That’s Awesome

  • Rick Curran

    +1 for First and Lastname custom fields!

    Thanks! :)

  • Rick Curran

    +1 for First and Lastname custom fields!

    Thanks! :)

  • Ros Hodgekiss

    Thanks for the feedback everyone. Sorry to hear that some of us are bumping into issues – we’re all very keen to iron out the quirks and get this app working for all.

    @Marc McHale – We’d be keen to see what’s happening here, so if you have a moment, could you kindly contact our support team with a screenshot and browser details? Sorry about this hassle.

    @Gary Stripling & @Kieran McMillan – Thank you for letting us know, we’ll get our dev team to look into the logs and find out why this happened. Kindly try again in the interim – if you see the message again, please get in touch with our team and we’ll most certainly give you a wave when we get to the bottom of this.

    @Livvy Zimmerman – Kindly add your Campaign Monitor account login details at this prompt and you should be able to proceed with adding the app to your page. :)

    @Matt – Thanks for the great suggestion! Very happy to note your interest in this and look at making the form more customizable in a future update :)

    @Diogo Moreira – Thanks for writing in, I see you’ve successfully added the form to your page. For the benefit of others, you need to be logged into your personal profile &#40ie. not using Facebook as ‘Your Company’&#41 in order to install the app. During setup, you are presented with a list of the pages you admin and can add a form from there.

    @Martin Egesø – Sorry to hear this, could you kindly double-check that you can use the same login/password to access your Campaign Monitor account? Let us know if this is the case and you’re still having trouble logging in.

    @Kerry Worth – We have a known issue with this happening in IE8, however if you try another browser and still don’t have any joy, please get in touch with browser details and we’ll get our team to look into this. Note that it’s worth waiting up to 20 seconds, as sometimes it takes a few moments to start up the app.

    Sorry about the crazy-long response here. Keep the feedback and suggestions coming, as we’re keen to ensure that not only do we provide a useful app, but it works a treat for everyone.

  • Ros Hodgekiss

    Thanks for the feedback everyone. Sorry to hear that some of us are bumping into issues – we’re all very keen to iron out the quirks and get this app working for all.

    @Marc McHale – We’d be keen to see what’s happening here, so if you have a moment, could you kindly contact our support team with a screenshot and browser details? Sorry about this hassle.

    @Gary Stripling & @Kieran McMillan – Thank you for letting us know, we’ll get our dev team to look into the logs and find out why this happened. Kindly try again in the interim – if you see the message again, please get in touch with our team and we’ll most certainly give you a wave when we get to the bottom of this.

    @Livvy Zimmerman – Kindly add your Campaign Monitor account login details at this prompt and you should be able to proceed with adding the app to your page. :)

    @Matt – Thanks for the great suggestion! Very happy to note your interest in this and look at making the form more customizable in a future update :)

    @Diogo Moreira – Thanks for writing in, I see you’ve successfully added the form to your page. For the benefit of others, you need to be logged into your personal profile &#40ie. not using Facebook as ‘Your Company’&#41 in order to install the app. During setup, you are presented with a list of the pages you admin and can add a form from there.

    @Martin Egesø – Sorry to hear this, could you kindly double-check that you can use the same login/password to access your Campaign Monitor account? Let us know if this is the case and you’re still having trouble logging in.

    @Kerry Worth – We have a known issue with this happening in IE8, however if you try another browser and still don’t have any joy, please get in touch with browser details and we’ll get our team to look into this. Note that it’s worth waiting up to 20 seconds, as sometimes it takes a few moments to start up the app.

    Sorry about the crazy-long response here. Keep the feedback and suggestions coming, as we’re keen to ensure that not only do we provide a useful app, but it works a treat for everyone.

  • Ros Hodgekiss

    @Rick Curran – Sorry I missed you there, but more than happy to add your vote for this :D

  • Ros Hodgekiss

    @Rick Curran – Sorry I missed you there, but more than happy to add your vote for this :D

  • Virginia

    Hi,
    I work for two different companies so I manage two separate Campaign Monitor accounts. I also manage both company facebook pages from my one fb profile account. Is there a way to log out of one CM account in the fb app so that I can load up my other company’s mailing lists?

    Thanks and brilliant work too!

  • Virginia

    Hi,
    I work for two different companies so I manage two separate Campaign Monitor accounts. I also manage both company facebook pages from my one fb profile account. Is there a way to log out of one CM account in the fb app so that I can load up my other company’s mailing lists?

    Thanks and brilliant work too!

  • mark Hart

    Would love to see this going – but it’s just not working for me at all…
    I see a lot of people are having the same issues but there is no response explaining what to do to fix it! Some feedback please.

  • mark Hart

    Would love to see this going – but it’s just not working for me at all…
    I see a lot of people are having the same issues but there is no response explaining what to do to fix it! Some feedback please.

  • Ros Hodgekiss

    @Virginia – At present, we don’t have a means of logging out of the app (or using multiple logins), but it’s something we’ve been considering for a future update. Stay tuned to the blog and we’ll keep you posted on this :)

    @mark Hart – Sorry to hear this Mark, we’ve been responding to everyone who has contacted us about the app, so by all means get in touch with our team with a description of what you’re experiencing and we’ll suggest how you can get it working on your page.

    Sometimes it’s a matter of trying another browser to setup the app, but it’s hard to say in this case without a few more details.

  • Ros Hodgekiss

    @Virginia – At present, we don’t have a means of logging out of the app (or using multiple logins), but it’s something we’ve been considering for a future update. Stay tuned to the blog and we’ll keep you posted on this :)

    @mark Hart – Sorry to hear this Mark, we’ve been responding to everyone who has contacted us about the app, so by all means get in touch with our team with a description of what you’re experiencing and we’ll suggest how you can get it working on your page.

    Sometimes it’s a matter of trying another browser to setup the app, but it’s hard to say in this case without a few more details.

  • Kish

    Noice one! Lets see how much lovin we get :) Thank you!

  • Kish

    Noice one! Lets see how much lovin we get :) Thank you!

  • Brian C

    You want login access to every single page I manage? Um, no thank you.

  • Brian C

    You want login access to every single page I manage? Um, no thank you.

  • Ros Hodgekiss

    @Brian C – Sorry for the seemingly-intrusive prompts here, we only ask for permission to ensure it’s possible for the app to be added to any of the pages that you manage. At no point will the app access your personal information, or post anything on your pages.

    The only data stored by the app and used in the background are your Campaign Monitor login and page details, so the app can continue to add new subscribers to your lists, even when you’re not logged in. Let me know if you have any further questions about this. :)

  • Ros Hodgekiss

    @Brian C – Sorry for the seemingly-intrusive prompts here, we only ask for permission to ensure it’s possible for the app to be added to any of the pages that you manage. At no point will the app access your personal information, or post anything on your pages.

    The only data stored by the app and used in the background are your Campaign Monitor login and page details, so the app can continue to add new subscribers to your lists, even when you’re not logged in. Let me know if you have any further questions about this. :)

  • Darren Walker

    Great work! I’d also love to see you add the ability to add a header graphic. We’ve customised our Facebook pages with customised headers; see:

    BaoBag – In the bag FB page
    https://www.facebook.com/baobag.co?sk=app_102817516478395

  • Darren Walker

    Great work! I’d also love to see you add the ability to add a header graphic. We’ve customised our Facebook pages with customised headers; see:

    BaoBag – In the bag FB page
    https://www.facebook.com/baobag.co?sk=app_102817516478395

  • Cory Savage

    You guys continue to rock!

  • Cory Savage

    You guys continue to rock!

  • Green Gecko Project

    Looks fantastic, thank you! Just added to our Facebook page, also in Cambodia. :)
    https://www.facebook.com/greengeckoproject

  • Green Gecko Project

    Looks fantastic, thank you! Just added to our Facebook page, also in Cambodia. :)
    https://www.facebook.com/greengeckoproject

  • Josefine Wang

    Just added it to our Facebook Page and it works great – thanks!
    Check it out here: https://www.facebook.com/bangonline

  • Josefine Wang

    Just added it to our Facebook Page and it works great – thanks!
    Check it out here: https://www.facebook.com/bangonline

  • Tracie Blackshields

    Good Job!!! Thanks for making it a little easier on us non-tech heads

  • Tracie Blackshields

    Good Job!!! Thanks for making it a little easier on us non-tech heads

  • semeru

    Usefull !!

    but it would be better if it waspossible to translate the label for input in another language.

    thanks

  • semeru

    Usefull !!

    but it would be better if it waspossible to translate the label for input in another language.

    thanks

  • jimbo595

    Hi, I’m using Firefox, but having a couple of problems…
    I manage to log in to create send within facebook, select the client and list I want to add addresses too…when I click save, it says ‘saving’ but then nothing seems to happen. Is this correct or should it move onto another page?

    When I look in my apps on my facebook page Subscribe Form is not showing.

    Thanks

  • jimbo595

    Hi, I’m using Firefox, but having a couple of problems…
    I manage to log in to create send within facebook, select the client and list I want to add addresses too…when I click save, it says ‘saving’ but then nothing seems to happen. Is this correct or should it move onto another page?

    When I look in my apps on my facebook page Subscribe Form is not showing.

    Thanks

  • Justin Fancourt

    About time! :) Nice job…

  • Justin Fancourt

    About time! :) Nice job…

  • Frederik H.

    Great tool, but why can’t I log-in into another account on facebook? I explain: I work for different companies who have their own campaignmonitor but I’m admin on the facebook. But when I log in with my credits on facebook, the first time I get to log-in screen (…createsend.com), but the second time I directly go to the page with an overview from that account. But I want to login with another createsend-account! How can I fix this? I already cleaned my cookies & stuff, but no use.

  • Frederik H.

    Great tool, but why can’t I log-in into another account on facebook? I explain: I work for different companies who have their own campaignmonitor but I’m admin on the facebook. But when I log in with my credits on facebook, the first time I get to log-in screen (…createsend.com), but the second time I directly go to the page with an overview from that account. But I want to login with another createsend-account! How can I fix this? I already cleaned my cookies & stuff, but no use.

  • Rhys

    Very useful place to put a signup form, thanks a lot for that.

    Our votes for useful developments to this:

    Ability to add hidden values to the form so that we can automatically add value ‘Facebook’ to a signup source field/segment.

    Ability to login to different FB pages with different CM logins so that we can admin this on our clients’ FB pages for them.

    Thanks again for the continued good work.

  • Rhys

    Very useful place to put a signup form, thanks a lot for that.

    Our votes for useful developments to this:

    Ability to add hidden values to the form so that we can automatically add value ‘Facebook’ to a signup source field/segment.

    Ability to login to different FB pages with different CM logins so that we can admin this on our clients’ FB pages for them.

    Thanks again for the continued good work.

  • dozza

    I was having the same situation as jimbo595 – tried latest Safari, Chrome and Firefox on MacOSX and it was not saving.

    Jumped on an old XP pc we keep in the corner for browser testing and it worked first time in Opera. May help some Mac doods.

  • dozza

    I was having the same situation as jimbo595 – tried latest Safari, Chrome and Firefox on MacOSX and it was not saving.

    Jumped on an old XP pc we keep in the corner for browser testing and it worked first time in Opera. May help some Mac doods.

  • jess

    Having the same problem as jimbo595 and dozza – tried Chrome and Opera on a pc and neither is working… Ideas welcome! Thanks

  • jess

    Having the same problem as jimbo595 and dozza – tried Chrome and Opera on a pc and neither is working… Ideas welcome! Thanks

  • jimbo595

    Ooh, tried it again just now, and it after clicking Save, a new page has loaded stating my form has been created =) and I didnt do anything different…
    I have checked my page and its there, hurrah!!

  • jimbo595

    Ooh, tried it again just now, and it after clicking Save, a new page has loaded stating my form has been created =) and I didnt do anything different…
    I have checked my page and its there, hurrah!!

  • Gary

    Thanks. This is great! But, can you please change or make editable “Subscribe to newsletter”? Not everyone is using CM for lame newsletters. Even if we might, that’s negative language these days with inboxes filling up with so called ‘newsletters’. :) Excellent app though.

  • Gary

    Thanks. This is great! But, can you please change or make editable “Subscribe to newsletter”? Not everyone is using CM for lame newsletters. Even if we might, that’s negative language these days with inboxes filling up with so called ‘newsletters’. :) Excellent app though.

  • Peter Rees

    Good stuff!

    Can you filter the people that subscribed via the app when you’re segmenting? Are they tagged in some way?

  • Peter Rees

    Good stuff!

    Can you filter the people that subscribed via the app when you’re segmenting? Are they tagged in some way?

  • Mithun Dhiman

    Nice to finally get it… however, we’ve been doing it for sometime now. have a look if you wish http://www.facebook.com/frandeli

  • Mithun Dhiman

    Nice to finally get it… however, we’ve been doing it for sometime now. have a look if you wish http://www.facebook.com/frandeli

  • Sara

    Keeps reverting back to ‘save form’ not actually saving/updating :(

  • Sara

    Keeps reverting back to ‘save form’ not actually saving/updating :(

  • Tobi

    Nice app. But I’ve got problems to get it running. When it comes to pick out a subscribers-list I only get one list in the drop-down. In my campaignmonitor-account I manage several clients with different subscriber-lists.
    What went wrong?

  • Tobi

    Nice app. But I’ve got problems to get it running. When it comes to pick out a subscribers-list I only get one list in the drop-down. In my campaignmonitor-account I manage several clients with different subscriber-lists.
    What went wrong?

  • Danielle LeComte

    This is completely awesome… Thanks!

  • Danielle LeComte

    This is completely awesome… Thanks!

  • Sara

    and then it worked…

  • Sara

    and then it worked…

  • Jack

    Hi, I was able to log into our Createsend account but then I was met with the page – ‘Before we begin, you’ll need to create a Facebook Page’ – but we already have a Facebook page and I’m the administrator, can you help me here please ? Thanks

  • Jack

    Hi, I was able to log into our Createsend account but then I was met with the page – ‘Before we begin, you’ll need to create a Facebook Page’ – but we already have a Facebook page and I’m the administrator, can you help me here please ? Thanks

  • Seppo Sinkkonen

    Note! You have to use “Facebook as page” to get it work.

  • Seppo Sinkkonen

    Note! You have to use “Facebook as page” to get it work.

  • Seppo Sinkkonen

    Great app :) Only thing I miss is translations of these four words.
    Name, email address, subscribe and thanks.

  • Seppo Sinkkonen

    Great app :) Only thing I miss is translations of these four words.
    Name, email address, subscribe and thanks.

  • sharon

    Guys Brilliant App
    However can I gain a bit of help please
    I loaded it but its only loading onto personal profiles and not business pages. I look after a few clients facebook business pages and wondered how do I get it on the business page instead of the personal one???
    Signed a Scottish Damsel in Distress

  • sharon

    Guys Brilliant App
    However can I gain a bit of help please
    I loaded it but its only loading onto personal profiles and not business pages. I look after a few clients facebook business pages and wondered how do I get it on the business page instead of the personal one???
    Signed a Scottish Damsel in Distress

  • Harriet

    wow, that was effortless..yay! thx

  • Harriet

    wow, that was effortless..yay! thx

  • Michael Cleland

    I like the explanation about the IE8 problem – “a weirdo browser issue”

    Campaign Monitor: no jargon, just telling it like it is!

  • Michael Cleland

    I like the explanation about the IE8 problem – “a weirdo browser issue”

    Campaign Monitor: no jargon, just telling it like it is!

  • Ros Hodgekiss

    @jimbo595 @dozza @jess @Sara – Sorry about the slowness there, but glad you got the form working on your page. To speed things up, we’ve added more resources to the app’s backend, but let us know if you come across any further issues here. A huge sorry again for the lag, but hopefully we’ll see that cleared up today.

    @Gary – This is editable, take a look at the ‘To change the default ‘Subscribe to Newsletter’ tab name…’ steps in the post above to do this :)

    @Peter Rees – We’re looking at making it possible to ‘tag’ subscribers, so I’ll add your interest here. In the interim, my suggestion is to create a new subscriber list for Facebook signups only. Sorry about that, but stay tuned to the blog, we may have an update for you in the future on this one.

    @Tobi – This has been known to happen in some instances and we’re currently looking into how to fix this. In the interim, we recommend removing the app using the instructions in the blog post, then re-adding it to your pages. So sorry about the hassle while we patch things up on our end :/

    @Jack – Can you kindly try removing the app as per the instructions in the blog post, then re-adding it? If you still don’t see your pages, kindly get in touch with our support team with account details and we’ll look into why this is happening. So sorry for this trouble!

    @Seppo Sinkkonen – Ah, good call – happy to look into localizing the app for you in the future. Sorry, it’s English-only for now, but we may well consider adding other language options in the future.

    Thanks again for sharing your experiences here with the app. We’re continuing to work towards making it ship-shape for everyone, so keep letting us know if you come across anything unusual, or simply have a suggestion as to how we can make ’em great for you and your clients :)

  • Ros Hodgekiss

    @jimbo595 @dozza @jess @Sara – Sorry about the slowness there, but glad you got the form working on your page. To speed things up, we’ve added more resources to the app’s backend, but let us know if you come across any further issues here. A huge sorry again for the lag, but hopefully we’ll see that cleared up today.

    @Gary – This is editable, take a look at the ‘To change the default ‘Subscribe to Newsletter’ tab name…’ steps in the post above to do this :)

    @Peter Rees – We’re looking at making it possible to ‘tag’ subscribers, so I’ll add your interest here. In the interim, my suggestion is to create a new subscriber list for Facebook signups only. Sorry about that, but stay tuned to the blog, we may have an update for you in the future on this one.

    @Tobi – This has been known to happen in some instances and we’re currently looking into how to fix this. In the interim, we recommend removing the app using the instructions in the blog post, then re-adding it to your pages. So sorry about the hassle while we patch things up on our end :/

    @Jack – Can you kindly try removing the app as per the instructions in the blog post, then re-adding it? If you still don’t see your pages, kindly get in touch with our support team with account details and we’ll look into why this is happening. So sorry for this trouble!

    @Seppo Sinkkonen – Ah, good call – happy to look into localizing the app for you in the future. Sorry, it’s English-only for now, but we may well consider adding other language options in the future.

    Thanks again for sharing your experiences here with the app. We’re continuing to work towards making it ship-shape for everyone, so keep letting us know if you come across anything unusual, or simply have a suggestion as to how we can make ’em great for you and your clients :)

  • Ros Hodgekiss

    @Michael Cleland – Haha, for times when you really can’t put issues like this into words ;)

  • Ros Hodgekiss

    @Michael Cleland – Haha, for times when you really can’t put issues like this into words ;)

  • Colin Rowley

    Getting the same error message on Firefox, Chrome, and Safari. Any news?

  • Colin Rowley

    Getting the same error message on Firefox, Chrome, and Safari. Any news?

  • Ros Hodgekiss

    @Frederik H. @Rhys – Logging into multiple Campaign Monitor accounts is something we’d love to look into as well, so thanks for your enthusiasm here :) We’ll certainly keep everyone posted on the blog if this features in an update. Many thanks!

    @sharon (a Scottish Damsel in Distress) – Hopefully I can come to your rescue here, dear maiden! To add the app, you have to sign in to your personal Facebook account, not your page’s Facebook account. During the setup process, you’ll be given the opportunity to select the page you wish to add a form to. Using this method, you should be able to add the form to multiple business pages, albeit one at a time. Sorry about the confusion here, but let us know if you have any more troubles.

    @Colin Rowley – Sorry Colin, are you getting the ‘An error occurred in the application…’ message? If so, please let us know and try again shortly. We added a few more resources overnight when attempting to overcome this issue, but we’ll look at adding more if this is still appearing.

  • Ros Hodgekiss

    @Frederik H. @Rhys – Logging into multiple Campaign Monitor accounts is something we’d love to look into as well, so thanks for your enthusiasm here :) We’ll certainly keep everyone posted on the blog if this features in an update. Many thanks!

    @sharon (a Scottish Damsel in Distress) – Hopefully I can come to your rescue here, dear maiden! To add the app, you have to sign in to your personal Facebook account, not your page’s Facebook account. During the setup process, you’ll be given the opportunity to select the page you wish to add a form to. Using this method, you should be able to add the form to multiple business pages, albeit one at a time. Sorry about the confusion here, but let us know if you have any more troubles.

    @Colin Rowley – Sorry Colin, are you getting the ‘An error occurred in the application…’ message? If so, please let us know and try again shortly. We added a few more resources overnight when attempting to overcome this issue, but we’ll look at adding more if this is still appearing.

  • Michael King

    Serious business people prefer Linked in ahead of Facebook.
    Can you do the same for Linked In?

  • Michael King

    Serious business people prefer Linked in ahead of Facebook.
    Can you do the same for Linked In?

  • Steve

    I too had the issue of it just looping and not saving. In the end I refreshed the page a couple of times and then resubmitted, all good.

  • Steve

    I too had the issue of it just looping and not saving. In the end I refreshed the page a couple of times and then resubmitted, all good.

  • Amy Standish

    Have tried a couple of different browsers now and am getting the repeated refreshing problem no matter how long I leave it.

    Am very excited about the button though!!

  • Amy Standish

    Have tried a couple of different browsers now and am getting the repeated refreshing problem no matter how long I leave it.

    Am very excited about the button though!!

  • Mikaila

    It wont let me add the app to my page (which is where I need it)… Help!

  • Mikaila

    It wont let me add the app to my page (which is where I need it)… Help!

  • Ros Hodgekiss

    @Amy Standish – so sorry about this – we’re still working on a fix, but would love to get it working for you! Could you kindly contact our team with details as to what browsers you’ve tried? Then we can get in touch with any suggestions or updates.

    @Mikaila – If you could try removing the app as per the instructions above, then re-adding it, then hopefully you’ll see the page when you go through the setup process again. So sorry about this, but hopefully we’ll have it working soon!

    Thanks guys, sorry about the wait here while we continue to look into these setup issues. If you’re still having trouble adding the app to your pages, by all means pop our support team a message and we’ll keep you in the loop via email as we progress.

  • Ros Hodgekiss

    @Amy Standish – so sorry about this – we’re still working on a fix, but would love to get it working for you! Could you kindly contact our team with details as to what browsers you’ve tried? Then we can get in touch with any suggestions or updates.

    @Mikaila – If you could try removing the app as per the instructions above, then re-adding it, then hopefully you’ll see the page when you go through the setup process again. So sorry about this, but hopefully we’ll have it working soon!

    Thanks guys, sorry about the wait here while we continue to look into these setup issues. If you’re still having trouble adding the app to your pages, by all means pop our support team a message and we’ll keep you in the loop via email as we progress.

  • Chris

    Initially had problems in Firefox, with the page not being added, then being added with ‘no form created’. It worked on the third attempt in Chrome. But when I display the form in Firefox it initially seems to load with a giant frame size, and continually refreshes until the browser bars have reduced down to normal. Just fyi.

  • Chris

    Initially had problems in Firefox, with the page not being added, then being added with ‘no form created’. It worked on the third attempt in Chrome. But when I display the form in Firefox it initially seems to load with a giant frame size, and continually refreshes until the browser bars have reduced down to normal. Just fyi.

  • Mandy Thompson

    Hi – This worked great for my page: http://www.facebook.com/pages/Number-12-Creative/168269916524806.

    But then when I try to load this on a client’s page, nothing it happens?
    It says its successful, but when I go to the client’s page, there is nothing there?
    HELP – I said I’d get this on their page today!

  • Mandy Thompson

    Hi – This worked great for my page: http://www.facebook.com/pages/Number-12-Creative/168269916524806.

    But then when I try to load this on a client’s page, nothing it happens?
    It says its successful, but when I go to the client’s page, there is nothing there?
    HELP – I said I’d get this on their page today!

  • Christy

    I’m running into the same problem as Tobi — worked great setting it up on my company page, but when I add it to my clients’ page, I get MY email lists!

  • Christy

    I’m running into the same problem as Tobi — worked great setting it up on my company page, but when I add it to my clients’ page, I get MY email lists!

  • Ros Hodgekiss

    @Chris – Thank you so much for letting us know about this behavior – we’re continuing to look into this issue, so these details are very helpful. Glad you finally got the app running, but we totally should be providing a better experience than that :P

    @Mandy Thompson – So sorry for this delay, could you kindly try removing the app as per the instructions in the blog post, then re-adding it? Hopefully then you’ll see it in your client’s account, but let us know if it still doesn’t appear.

    @Christy – So sorry about being on the backfoot here – our dev pushed a fix over the weekend that should hopefully have cleared up this issue. Could you kindly try removing the app as per the steps in the blog post, then re-adding it? By all means let us know if you still see only your lists.

    A huge thanks for all your feedback and patience with us – we’ve been steadily working on app improvements over the weekend, including a fix to the single-client caching issue reported by Christy and Tobi above. While the branded Campaign Monitor app alone is now used by 3,000 active users (!!), it’s our priority to keep working with the customers who have had difficulty adding the app.

    That said, keep sending in your ideas, too – we’re keen to make some pretty visible improvements in the new year and would love to know what new features, or changes you would like to see. If there’s something on your mind, pop a message to our team and we’ll be sure to respond :)

  • Ros Hodgekiss

    @Chris – Thank you so much for letting us know about this behavior – we’re continuing to look into this issue, so these details are very helpful. Glad you finally got the app running, but we totally should be providing a better experience than that :P

    @Mandy Thompson – So sorry for this delay, could you kindly try removing the app as per the instructions in the blog post, then re-adding it? Hopefully then you’ll see it in your client’s account, but let us know if it still doesn’t appear.

    @Christy – So sorry about being on the backfoot here – our dev pushed a fix over the weekend that should hopefully have cleared up this issue. Could you kindly try removing the app as per the steps in the blog post, then re-adding it? By all means let us know if you still see only your lists.

    A huge thanks for all your feedback and patience with us – we’ve been steadily working on app improvements over the weekend, including a fix to the single-client caching issue reported by Christy and Tobi above. While the branded Campaign Monitor app alone is now used by 3,000 active users (!!), it’s our priority to keep working with the customers who have had difficulty adding the app.

    That said, keep sending in your ideas, too – we’re keen to make some pretty visible improvements in the new year and would love to know what new features, or changes you would like to see. If there’s something on your mind, pop a message to our team and we’ll be sure to respond :)

  • Sten

    Works great, but for international users it would be even better if we could customize:

    – Edit the “Thanks!”-heading above our already customized “Thank you”-text.
    – Customize the field names for wanted language.
    – Customze text on “Subscribe”-button.

  • Sten

    Works great, but for international users it would be even better if we could customize:

    – Edit the “Thanks!”-heading above our already customized “Thank you”-text.
    – Customize the field names for wanted language.
    – Customze text on “Subscribe”-button.

  • Dimitris Rakopoulos

    Hello,

    I only see only one list from one client when I try to select on which list should I subscribe.

    Any ideas on that?

    Dimitris

  • Dimitris Rakopoulos

    Hello,

    I only see only one list from one client when I try to select on which list should I subscribe.

    Any ideas on that?

    Dimitris

  • Ros Hodgekiss

    @Sten – Great call, I’ve added your interest in localizing the app. Good point about many of the labels/buttons being English-only for now, so stay tuned to the blog as we may slip this into a future release.

    @Dimitris Rakopoulos – This is an ongoing bug, I’m sorry to say. You can try another browser, or removing and re-adding the app as per the instructions above, however if you don’t have any luck, please get in touch. Are team are currently looking into this issue and will be happy to let you know once it’s resolved. Sorry again!

  • Ros Hodgekiss

    @Sten – Great call, I’ve added your interest in localizing the app. Good point about many of the labels/buttons being English-only for now, so stay tuned to the blog as we may slip this into a future release.

    @Dimitris Rakopoulos – This is an ongoing bug, I’m sorry to say. You can try another browser, or removing and re-adding the app as per the instructions above, however if you don’t have any luck, please get in touch. Are team are currently looking into this issue and will be happy to let you know once it’s resolved. Sorry again!

  • Jamie

    I’m getting: “Sorry, something is broken. Should be fixed soon!” upon submitting a new form.

  • Jamie

    I’m getting: “Sorry, something is broken. Should be fixed soon!” upon submitting a new form.

  • Ros Hodgekiss

    Hi Jamie, so sorry about this – could you kindly let our team know what steps occurred in the lead up to this happening? We’re keen to get to the bottom of this unusual behavior. Sorry about the hassle here.

  • Ros Hodgekiss

    Hi Jamie, so sorry about this – could you kindly let our team know what steps occurred in the lead up to this happening? We’re keen to get to the bottom of this unusual behavior. Sorry about the hassle here.

  • Celine

    is this app free?

  • Celine

    is this app free?

  • Florian

    could not make it work. Installed the app and after adding form to my page firefox 8 says “form saved”, but on my page there is no app, even if I go to page settings, there is none. If I try to use the installed app in IE9, I am only getting a white page, that keeps loading forever…

  • Florian

    could not make it work. Installed the app and after adding form to my page firefox 8 says “form saved”, but on my page there is no app, even if I go to page settings, there is none. If I try to use the installed app in IE9, I am only getting a white page, that keeps loading forever…

  • Ros Hodgekiss

    Florian, that’s really odd – could you kindly contact our team with browser details? We’re currently working through these issues and will be in touch once we sort out why this is happening for you. So sorry about the hassle here.

  • Ros Hodgekiss

    Florian, that’s really odd – could you kindly contact our team with browser details? We’re currently working through these issues and will be in touch once we sort out why this is happening for you. So sorry about the hassle here.

  • Christy

    Hi – looking forward to using this feature, but I’m having a problem — when it asks me which list new subscribers should go to, I only get the list options for MY business, not my client’s lists. Any insight?

  • Christy

    Hi – looking forward to using this feature, but I’m having a problem — when it asks me which list new subscribers should go to, I only get the list options for MY business, not my client’s lists. Any insight?

  • Hazel Leach

    Hi

    Looking forward to using this, however as soon as I click on “install” it takes me to my facebook account, but it seems there is an error.
    Is this on facebooks side?

    Thank you

  • Hazel Leach

    Hi

    Looking forward to using this, however as soon as I click on “install” it takes me to my facebook account, but it seems there is an error.
    Is this on facebooks side?

    Thank you

  • Elena

    Hi
    I try to login in facebook app with my campaign monitor username and password but I can’t entry. You say Oops, you mistyped your username or password.
    But my details are correct! I’m wronging something?

    Thanks

  • Elena

    Hi
    I try to login in facebook app with my campaign monitor username and password but I can’t entry. You say Oops, you mistyped your username or password.
    But my details are correct! I’m wronging something?

    Thanks

  • Ros Hodgekiss

    @Christy – We’ve recently had some insight into why the app may not be working for you – I’ll be emailing you shortly with details. I’m deeply sorry for the wait.

    @Hazel and @Elena – Could you kindly try again and contact our support team with details if you see this error again? So sorry about this, it’s an odd one and we certainly want to get to the bottom of what’s happening here.

  • Ros Hodgekiss

    @Christy – We’ve recently had some insight into why the app may not be working for you – I’ll be emailing you shortly with details. I’m deeply sorry for the wait.

    @Hazel and @Elena – Could you kindly try again and contact our support team with details if you see this error again? So sorry about this, it’s an odd one and we certainly want to get to the bottom of what’s happening here.

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