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Article first published in December 2016, updated July 2019.
Digital marketing requires marketers to stay up-to-date, not only on best practices, but also on strategies. Professionals must be familiar with various digital marketing channels, available technologies, and the ever-changing preferences of consumers.
The struggle is very real, and that’s why we surveyed hundreds of marketers at growing businesses to understand their goals, as well as the unique barriers they face in their own email marketing strategies.
Before we dive into email marketing strategy challenges, though, we asked these businesses to describe email marketing success. 80% described their email strategy as successful versus the competition, while 30% considered their email marketing strategy competitively “best-in-class.”
With that said, here are the seven email marketing challenges that most businesses face.
Smart marketers know that the key to great results is keeping customers interested with relevant and targeted information.
Helpful Hint: Use segmentation and personalization to create more relevant content, then send that content through automated customer journeys.
Marketing automation tools let successful marketers create relevant customer journeys to turn leads into customers and customers into loyal evangelists.
Fun Fact: Email is 40x more effective at acquiring new customers than Facebook or Twitter. Stop posting, start sending.
When it comes to brand consideration, customer choice is increasing, but attention spans are decreasing. You’ve got to cut through the clutter and make an impact to retain your customer base.
Fun Fact: Retaining customers costs less than getting new customers and helps your bottom line. What’s more, returning customers are the best customers of all.
Personalized email = more customer relevance and more sales. And that’s the name of the game.
Fun Fact: Emails with personalized subject lines are 26% more likely to be opened and generate a 760% increase in revenue.
Brand awareness can be tough to measure: It’s difficult to see how many people you reach if they don’t take any action on your website. However, don’t worry, there are tools out there that can help measure where your online traffic is coming from.
Helpful Hint: Get the word out about your brand. If customers know you and trust you, they might try you when they’re in the market.
A big turnoff is impersonal content. Know your people: their likes, styles, behavior, genders, and names.
Helpful Hint: If you’re looking for good data, simply design your sign-up forms to capture the info you want, like their date of birth. Then send them an exclusive offer.
When choosing a tool to get the best value for your money, look for flexibility, customization, personalization, and integrations.
Fun Fact: 40% of marketers surveyed have less than $50,000 per year to spend on marketing technology—so look for a great stack with only the features you need.
Knowing the challenges that other marketers face is vital in creating an email marketing strategy.
Remember, not all email marketing challenges are the same, so using these tips is a great starting point, but pay close attention to your own needs as your strategy continues to evolve.
Send emails that your customers simply can’t ignore. Get the full Campaign Monitor insights report, Email Marketing Strategy Challenges of the Modern Marketers.
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