Ask customers how you’re doing with a survey email.
Want to know what your customers think? Send an email and ask. Email is the #1 channel for collecting customer feedback.Get started for free
Using email surveys to get customers’ opinions helps you learn more about them. Not sure where to start? We have three ideas to get you going.
Find out how happy customers are with your brand and how you can improve, as Equinox does with its gym members.
Ask customers about their experience with you after each interaction. Lyft does this by asking for feedback from every passenger after every ride.
Make your next event better than the last by asking attendees about their experience and how you can improve, as Dropbox does after they host events.
Encourage email survey participation by giving people the information they need and rewards that make it worth their while.
Be up front about how long your survey will take so customers understand the time commitment before they start. JayBird sets expectations early to avoid drop-off.
Rapha understands that they’re asking their audience for a valuable commodity - their time - so they reward survey completions with a 20% discount off their next purchase.