Not sure if your subscribers prefer to receive campaigns about soccer or snooker? Would they hang around if they received updates on country music, over calypso? There are immense benefits to knowing your subscribers’ interests, desired email frequency or even location, two of them being better targeting of your subscribers and less unsubscribes. Plus, in order to reduce email churn, you will want users to be able to update their active email address. Thankfully, you can achieve this and more, simply by using Campaign Monitor’s preference center feature.
- The preference center in a nutshell
- Setting up the preference center
- Customizing the preference center
- Adding a link to the preference center to your email
- Editing your subscribe form
- So.. How do I get my subscribers to edit their preferences?
The preference center in a nutshell
Even if you’ve had an existing subscriber list for a while now, collecting preference information and giving subscribers the option of changing their preferences instead of simply unsubscribing is easy, with a little know-how as to how segments work. In an earlier blog post, we discussed how useful segments can be – if you haven’t tried segmenting your lists yet, do give this post a read.
Setting preferences is akin to allowing your subscribers to subscribe and unsubscribe to sub-lists – a subscriber to a widget store newsletter may be interested in Arduinos, but not Faraday cages, and therefore may only want to receive newsletters solely about Arduinos. Having a preference center allows the subscriber to state this:
Another benefit to setting up a preference center is a reduction in email churn, being the number of emails in your list that become inactive as people discard their email addresses. On average, 15-25% of all valid email addresses are discarded each year as people move to a different ISP or change jobs – with a preference center, subscribers can change their subscribed email address without completely unsubscribing from your list.
Setting up the preference center
In this example, we will set up a preference center with the three interest categories above, being ‘Arduinos’, ‘Faraday Cages’ and ‘Gewgaws’.
In your account, click on ‘Manage Subscribers’, then your subscriber list, then click ‘Custom Fields’. Under ‘Edit field’, create a new field with Data Type, “Multiple Options (can select many)’ and enter your desired preferences. Ensure “This field should be visible to recipients when they edit their settings in the preference center” is checked:
Subscribers will now be able to subscribe to these preferences, and you will be able to segment your subscriber list accordingly:
Customizing the preference center
To change the colors, header graphic, message and language of the preference center, click on ‘Client Settings’, then ‘Preference Center’. You can also preview the preference center:
Adding a link to the preference center in your email
Linking to your preference center is as easy as adding the following tags to your email content. When we send your campaign, we’ll convert this into a personalized link for each of your subscribers.
HTML emails –
<preferences>this will be a link</preferences>
Plain text emails –
Note that the preference center is only available to subscribers once the campaign is sent – in order to test the preference center link, you will need to send the campaign to subscriber list that includes you as a subscriber.
Editing your subscribe form
When creating a subscribe form, you can also add custom fields so that subscribers can state their preferences when they sign up for your email. In ‘Manage Subscribers’, click on your subscriber list, then, ‘Create a subscribe form’. Check the custom field you wish to add, generate the code and you’re off:
So.. How do I get my subscribers to edit their preferences?
Using our above example, say you wanted to start sending the special-interest newsletters (‘Arduinos’, ‘Gewgaws’…) to your subscribers. Here are some tactics you could try:
For existing subscribers – Consider sending an introductory email, suggesting that your subscribers update their preferences in order to receive more relevant updates on their favorite products. Also remind them that they can change preferences or their subscribed email address at any time. All future emails should contain a link to the preference center.
For new subscribers – In the confirmation, or welcome message, make sure the subscriber is made aware that they can change their preferences, or unsubscribe at any time. It doubly helps if you have already edited your subscribe form to reflect the preferences on offer.
Preference centers are a very powerful addition to any email campaign as they not only encourage subscriber retention, but allow you to profile your subscriber list by interest, gender, or whatever field you please.
If you’ve created a great preference center, or have seen one you like, do tell us about it below. Whether it’s a cool customization or a neat way to segment your lists, we’re always keen to know about the creative ways that designers have used preference centres for everyone’s benefit.