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Campaign Monitor customers are taking major strides in their marketing. And a lot of it’s due to the use of email. From welcome campaigns to automated journeys and robust content newsletters, brands large and small are growing their lists, engaging their audiences, and driving more revenue with email. This post takes a look at a few of these customers, examining what they’re doing with email to make such a big splash. Feel free to jump onto their websites and subscribe to their list so you can see the magic happen for yourself. But until then, enjoy the synopsis. Resy uses email to drive reservation authority If you’ve eaten out somewhere other than a fast food restaurant in the last year, you’ve probably seen a Resy logo somewhere in your travels. Resy is an extremely fast-growing tech company that works with restaurants to provide online reservations for your favorite spots. But that’s not all they do. First, let’s take a look at what happens when you use Resy to book a reservation. Above is a transactional email from Resy that confirms a created reservation. Transactional emails are perfect for this scenario: they get triggered by an extremely specific action (e.g. a reservation), and send automatically with details generated from that action. This email works perfectly to not only confirm that a reservation was received, but to also provide next steps, connecting concepts like important details and information to the character of a reservation company. Now that you’ve had the chance to opt in to their marketing emails, you may receive an email like this: This email serves as an incredible newsletter. Yes—a newsletter. Many of you may be firmly pegging this email as a sales-focused message, but this has all the signs of being a very versatile newsletter. The first reason this email acts more like a newsletter is due to its detail-centric layout. Focus is placed on the description of the restaurant, giving you ample information to decide whether or not to give it a shot. Second, there are restaurants on this list that aren’t reservable via Resy. The reason behind this supposed waste-of-space? This tactic impresses thought leadership into the reader’s mind. Now that the reader knows Resy isn’t solely honed in on booking reservations, they may receive Resy’s recommendations with more authority and lack of bias. This will in turn remind the reader to use Resy in the future to find new restaurants, as Resy has identified themselves as the authority on this subject. Rolling Stone Australia creates readership and revenue with email Touting a major readership, Rolling Stone continues to drive traffic to their articles and posts using email. And there are a few tactics they employ to make sure their content is solid, and their revenue opportunities are maximized. Sending a weekly newsletter, Rolling Stone uses strong imagery, a simple layout, and attractive headlines to draw people deeper into each article. This layout is simple enough to make it easily digestible, while still holding lots of information. The accessibility of the email’s template also makes it easy to insert sponsorships and ads. Fitting with the bulk of their content, Rolling Stone inserts ads for musical events, new releases, and other pop-culture materials that still provide an engaging experience for their readers. Because these ads are on-topic, the content still holds its ideal of curation and creates a seamless experience between partner and original content. SXSW uses segmentation to inspire event registrations Each year, thousands of musicians, filmmakers, and creatives of all backgrounds descend on Austin, Texas, to celebrate and share creativity. Naturally, SXSW is expected to send incredibly engaging emails to captivate such an artistic community. And they nail lit. Here’s a registration invitation they sent out to their entire list. With tracks for both music and film, there are plenty of opportunities for segmentationhere. Speaking of segmentation, SXSW sends personalized content to their registrants of the film festival in this email. By sending personalized content, they: show their knowledge of their audience help their customers have a better experience drive more sales for add-on packages From their 2015 festival, SXSW sent this email to give very clear opportunities for ticket purchasing. It’s focused on content, linking to new films and musical acts that will be showcased at the festival. But by organizing the content very clearly with different photos and color blocks, they make their calls to action very clear, so you know exactly where to go to take the next step. Wrap up These companies are driving tons of engagement and new levels of revenue with the power of email. If you’ve looked through these examples, you’ll see that none of these emails are outrageously complicated. By keeping email design straightforward and uncluttered, it’s easier to guide your subscriber toward the action you want them to take. Take some of these design and messaging ideas for yourself and grow your brand today!
Thanks so much to everyone who joined us yesterday for our webinar, “3 ways to dramatically improve your email results.” During the webinar, Nora Snoddy (Director of Communications here at Campaign Monitor) shared a ton of tips and tricks for getting more out of your email marketing program. Here’s a quick recap of what she covered—or, if you’d like to go ahead and check out the recording of the webinar, you can find that here! Email is a big deal (when done right). Email marketing has been around for a long time, but it’s still incredibly effective. According to our 2018 Industry Report, 59% of marketers said email generates more ROI for their organization than any other digital channel. But here’s the kicker: Even though it has the potential to be such a high performer, plenty of people are still getting so-so results from their email marketing. The problem is that because email marketing has such a lower barrier to entry (it’s inexpensive, easy to send, easy to build in most email platforms, etc.), marketers often put their programs on autopilot and neglect to optimize their email strategy over time. In fact, according to that same report I just mentioned… • 39% of marketers say they never personalize their emails. • 63% of marketers say less than half of their emails are segmented. • 51% of marketers haven’t started automating their emails. Email has the ability to generate an unmatched ROI for your brand, but to get there, you have to focus on the right things. But what are they? 1. Personalize the inbox experience. To help illustrate the importance of email personalization, Nora shared a quick story. Most days, she stops for coffee on her way to work. There are two shops close to Campaign Monitor’s Nashville office: Pinewood and Little Mosko’s. When she goes to Pinewood, the experience is perfectly fine—she orders her coffee, gets her coffee, and goes on her way. But when she goes to Little Mosko’s, the baristas there actually know her. They greet her by name, ask about her life, and offer her a piece of fresh banana bread they know she’ll like. Where do you think she goes more often for her morning java fix? The fact of the matter is, the brand that creates the better, more personal, more human experience will always win—and that’s especially true when it comes to inspiring customer loyalty and conversion. According to Infosys, 86% of consumers say personalization plays a role in their purchase decisions. Personalization works because you’re putting the focus of your message right where it should be: on the subscriber, not on your brand. Here’s an example of email personalization in action from our friend Jay Baer. These two emails are essentially asking for the same thing: an NPS score. The first email was one he got after a hotel stay at the MGM Grand. There’s a first name in there, but otherwise, it’s pretty impersonal. The second was one his wife got after ordering from a local food truck. It contains the same basic ask, but it feels much more personal. They include her first name, a photo of the chef, and even the specific items she ordered. And while Jay didn’t respond to the email from MGM, Allison did respond to the food truck. Segment whenever possible. All marketers tell themselves the same lie: If my emails aren’t doing well, it’s because my audience is too busy. Sure—no one is out there begging for more email, but I’m willing to bet there are a few brands you almost always pay attention to. That’s because they serve up content, offers, and invitations that are actually relevant to you. Relevancy creates time and attention, and segmentation is how you get there. Here are a few easy ways to start segmenting: • How they signed up • Location • Purchase history • Birthdays and anniversaries • Response results • Most engaged • Least engaged But what if you don’t have the data you need to effectively segment? Just ask! Most people are willing to part with personal information if it means getting offers tailored to their interests. Scale your efforts with automation. Automation is the most effective way to scale your email marketing efforts, but not many marketers are actually using it in their email programs. If you aren’t sure where to start with email automation, these three types of emails will help you lay a really solid foundation: 1. A welcome email or series. Welcome emails are incredibly important, so if you aren’t already sending one, it’s time. Your subscribers expect to receive them, it’s one of the most-opened emails you’ll ever send, it helps boost long-term brand loyalty—the list goes on! A pro tip: In your welcome email, be sure to reference exactly how your subscriber ended up on your list. Continuing that connection from signup to the inbox helps create context and sets your brand up for a better, longer-lasting relationship with subscribers. 2. Date-based emails. Along with a welcome after signup, it’s important to automate messages based on key dates like birthdays and anniversaries. Remember: Creating relevance is all about remembering what’s important to your subscriber, not just your brand. Plus, these emails really perform. According to ClickZ, birthday emails can lift conversion rates 60% over non-birthday email messages with the same offer. 3. Behavior-based emails. Let’s talk about behavior-based automation. You can automate emails based on behavior outside the inbox (like browsing a certain section of your website) or behavior inside the inbox, like clicking a link to a particular type of content. These emails help you cater the offers and content you send to individual subscribers because you already know they’ll be interested. Watch the full webinar. Hungry for more actionable email tips and tricks? You can watch the recording here!
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