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A growing number of people are using their mobile devices to make travel reservations. Fifty-one percent of travelers booked a vacation on their smartphone or tablet in 2016, up 8% from the year before, according to research from eMarketer.

The growing use of mobile devices points to the need for travel and hospitality brands to up their mobile marketing game.

To help, here’s a list of six mobile marketing tips for both email and social media marketing.

Mobile marketing tips for email

Email and mobile are made for each other. In 2016, email open rates on mobile grew to 68% and it seems subscribers love emails about far-off destinations, accommodations, and local activities.

Mobile open rates for travel and hospitality emails hover around 65% and conversions average 30%, according to research from Movable Ink.

To make sure you’re attracting and converting subscribers, here’s a look at three mobile tips:

Keep copy short

When subscribers open your email on their mobile device, you have a limited window of time to grab their attention. To be more precise, subscribers spend about 15-20 seconds “scanning” and email, according to research from MarketingSherpa, which gives the average person time to read about 50 words.

Knowing this, you should make every effort to keep the text inside your email short. Give subscribers the gist of your message, whether it’s a new hotel to check out or great prices on a weekend getaway, you need to be brief.

As you edit your email, do a quick word count. Use the 50-words-rule as a benchmark and try to stay within that range.

Here’s a great example of a briefly worded email from Air Canada:

Mimic a newspaper

It’s tough to say everything you want in 50 words, but if you use creative design tactics you can get your point across faster.

Think of your email like a newspaper. What’s the first thing you read when you pick up the morning paper? The headline, right? It’s big, bold, and eye-catching. You likely move on to a subheading next to see if the article is worth reading.

Use headlines and subheads in your email too. If subscribers are only going to read a handful of words, they’re more likely to read text that sits on the top of the email and what’s in larger font.

Your headline should tease readers with an interesting piece of information and the subhead should complement it by providing a little more detail.

Here’s a great use of a headline and subhead from The Drake Hotel. “Spring into Summer” is prominently displayed at the top as a headline and the subhead, “Plan your small meeting or social event in style at The Drake Hotel with our Spring into Summer package” builds on the headline.

Let images do the talking

In the travel industry, images play a huge role in marketing. Images of white sandy beaches or well-known sites around the world say a lot.

Think about the last email you scrolled through. You may not have read every word, but you definitely saw the images.

There’s a renewed effort to use stunning images in every piece of content, with fifty-five percent of marketers making visual content a top priority, according a recent survey from Content Marketing Institute.

Take a look at this travel email from Flight Centre. It has four compelling photos that are sure to grab attention and places basic information right on top of them, including the location, deal details, and price.

Mobile marketing tips for social

Mobile users love to scroll through social sites. Eighty percent of social media time is now spent on mobile devices, according to research from comScore.

And guess where travelers go to find inspiration for trips? You guessed it, social media.  Forty-seven percent of travelers search social sites to research destinations, according to Google.

Here are several social media marketing tips for travel and hospitality brands:

Show a destination through a traveler’s eyes

In the travel and hospitality industry, it’s easy to focus your social posts on deals or promotions. It makes sense. You want to promote your brand and get customers to make reservations. But, you should keep your “salesy-posts” to a minimum and instead focus on showing destinations through travelers’ eyes.

Share posts from customers, other travelers, and photographers. For instance, this post on Flight Centre’s Instagram page shows a traveler making her way through a cave in New Zealand. That’s a post that could inspire travelers to research a trip to experience something similar.

Flight Centre – Social Media Marketing - Instagram

Make it easy for customers to promote your brand

Create a campaign that encourages travelers to share their travel experiences on your social channels. Fifty-one percent of Americans trust user-generated content more than other content on a brand’s website, according to a report from Bazzaarvoice.

For example, Fairmont Hotels & Resorts, uses the hashtag #FairmontMoments to encourage guests to share their travel stories on social media. Here’s an example of a shared story on the brand’s Facebook page:

ShareStory – Social Media Marketing - Facebook

Guests at Marriott Hotels in 17 different resorts in the Caribbean and Latin America were given a GoPro during their stay to document their vacation and share it with the brand for a chance to be featured on the Marriott website.

Virgin Limited Edition asked its customers to snap and share photos of their signature ducks that were placed at various locations all over the world. When a customer shared a photo with the hashtag #GiveAFlyingDuck, the brand donated money to charities.

Create shareable videos

Videos provide great marketing opportunities for travel brands to capture potential customers in the early phases of their travel journey. Sixty-one percent of travelers watched a video when they were choosing a vacation destination, according to Google.

Consider investing in a captivating video that showcases a beautiful location that you service.

Fairmont Hotels, for example, has a great video featuring the Fairmont Mara Safari Club.

Wrap up

To attract travelers and increase bookings, a solid mobile marketing strategy is necessary. Using the tips above, you can hone your mobile email and social skills to ensure you’re reaching travelers at the right time with an effective message.




This blog provides general information and discussion about email marketing and related subjects. The content provided in this blog ("Content”), should not be construed as and is not intended to constitute financial, legal or tax advice. You should seek the advice of professionals prior to acting upon any information contained in the Content. All Content is provided strictly “as is” and we make no warranty or representation of any kind regarding the Content.
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