If you’ve looked into providing live chat support for your business, you’ve likely come across LiveChat, a service that allows you to embed a chat window on your site or Facebook page, so you can communicate with your customers from wherever you are. Featuring tools for monitoring chat sessions and visitor satisfaction, providing canned responses and team management, LiveChat is a professional and measurable way to extend snappy service via your site.
Using LiveChat’s integration with Campaign Monitor, you can now add an email opt-in checkbox to pre-chat surveys – when a customer is prompted for their details when initiating a chat, they’ll also have the option of signing up to your newsletter. This is also ideal for following-up on your chat sessions, as you can also use our automated workflows to send customers a feedback survey, or a special offer as thanks for getting in touch.
LiveChat’s Campaign Monitor integration is available for all customers on their trial and paid plans. To find out more and to try LiveChat for yourself, visit their site.
All that’s required is a little bit of setup – simply have your Campaign Monitor account’s API key and List ID handy, then run through LiveChat’s simple install process. Once done, customers who opt-in should be automatically added to your subscriber list of choice.
If you’re using the multi-client edition of Campaign Monitor, you can find your API key with these instructions.
If you’re using the direct edition (no clients) of Campaign Monitor, you can find your API key with these instructions.
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