It’s been exactly one year since GetFeedback became part of the Campaign Monitor family. Over the last 12 months, we’ve been focused on releasing awesome new features for creating online surveys. In addition, we’ve been working closely with the Campaign Monitor product team and customers to seamlessly integrate surveys and email marketing since they both benefit from each other.

Today we’re really excited to announce a brand new integration that will give Campaign Monitor customers a free GetFeedback account to start creating completely custom, mobile-ready surveys that can be added into their emails in just a few clicks from inside the email builder.

Create and send beautiful, engaging online surveys in a snap

With GetFeedback, it’s easy to create surveys to gain more insight from your audience. Unlike many boring survey products out there (we’ve all taken them) GetFeedback surveys are super visual and compel your participants to respond. Plus, all surveys are completely mobile-friendly so your busy recipients can take your survey, even when they are on-the-go. And you can completely customize the look and feel of your surveys to make sure they are on point and a positive reflection of your brand. Not all surveys can say that.

Some common surveys we’ve seen customers create focus on gauging post-purchase feedback, customer satisfaction, and net promoter score.

 

online surveys from GetFeedback

Send your survey right from Campaign Monitor

From the email builder in Campaign Monitor, you can select the survey you’ve built in GetFeedback and add it to your email in just a few clicks using the new “Survey” button.

online surveys from GetFeedback integrate with email marketing

After you’ve sent your email campaign, we’ll automatically track who you’ve sent the survey to so you can see who’s opened and responded. Additionally, GetFeedback has a whole set of visually-engaging, real-time reports so you can see the results as soon as responses come in.

We’ll be gradually rolling this out to customers starting today. If you have any questions, check out our Help Center. If you’re not a Campaign Monitor customer, contact our sales team and we’ll help you get set up. We’re excited to bring this new functionality to Campaign Monitor customers and eager to hear your feedback!

  • Emily Brackett

    I’m really excited and this announcement arrived the same day as a client request for a survey in their next e-newsletter. I’m confused how “Campaign Monitor customers a free GetFeedback account”? Is this beyond the standard 10 or 20 responses?

  • sean

    Hi Emily! Thanks for your question. You are correct. Campaign Monitor customers receive a free GetFeedback Personal Plan to create and send surveys. The Personal Plan provides unlimited surveys, unlimited questions, and up to 100 completed responses per month. Please don’t hesitate to reach out should you need more clarity, or need additional assistance. We’re always here to help.

  • Charles

    The “free” account we get… is this the standard limited free account that getfeedback provide? Or as a paying customer of Campaign Monitor do we get a full featured free version? Please let me know how this works?

  • sean

    Hi Charles. As a Campaign Monitor customer, you have our full-featured personal edition, which included unlimited surveys, questions, and up to 100 responses/month. If you’d like to upgrade, we have monthly and annual plans you can move to that provide more features/functionality, as well as an increased monthly response limit. Please don’t hesitate to ask if you’d like more information. We’re always happy to help.

  • Roger Kint

    Can you tell me exactly how we sign up as an existing CM customer? I can’t see anything obvious from the CM control panel or any links from GF for CM customers.

  • Huw Darch

    Could you send details on the reporting and the costs of the plans please? We are existing CM customers.

  • Ryan Nesbitt

    We just use CM monthly but still ad-hoc currently on a ‘pay per campaign basis’ instead of having a specific package. I can’t see the survey in there currently. Does this mean it doesn’t apply to us?

    Thanks

  • sean

    Hello Huw. GetFeedback pricing plans can be found here: http://www.getfeedback.com/pricing. As an existing CM customer, you receive the personal plan for free. Hope this is helpful.

  • sean

    Hey Ryan. You absolutely qualify for the free GetFeedback plan as a CM customer. If you don’t see it, we may have not rolled it out for your CM account just yet. If you’d like to sign up for your free plan now, just head on over to GetFeedback and sign up, then shoot us a note to to help@getfeedback.com and we’ll activate your plan, as well as send you a few helpful resources about how to use GF w/ CM!

  • sean

    We haven’t yet enabled GetFeedback in the CM Email Builder for Agencies. But you can absolutely use GetFeedback with Campaign Monitor now. You just won’t see it in the CM email builder just yet, but you certainly can claim your free GetFeedback account, and using GF w/ CM is a piece of cake! Just head on over to getfeedback.com/pricing and sign up for your free personal plan, then send us a note to help@getfeedbackk.com. We will take care of you this for you.

  • AjEG

    This is good news. We have been using GetFeedback for quite some time now and I have to say it is overall the best web survey tool I have come across (and I’m always looking and testing). One thing is missing though – the ability to send a (CM template driven) email to anyone that submits a survey. This seems like an obvious feature of a survey service, ESPECIALLY one owned by an email marketing company, but alas, it is currently not available. Any word on when that might be possible?

    Thanks for an awesome job on everything you guys develop.

  • sean

    Thanks so much for the kind words. Feedback like this makes our day! You are absolutely right that we should provide CM templates for GetFeedback surveys. I can’t provide a timeline for you right now, but I can tell you that this is definitely a part of the future integration work we have planned. We’re just getting started on some of the cool thing we can do!

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