7 experts on why building your email list is so important

By Aaron Beashel on 13th August 2014

Do you struggle to convince your clients or your boss on the importance and effectiveness of email marketing?
Even though you know how effective it is, with social media marketing, growth hacking and all the other buzzwords out there it can sometimes be difficult to convince others.

We’re pretty big fans of email marketing over here at Campaign Monitor, it is one of the primary drivers of traffic to this blog and the main way we communicate with our customers.

However, we understand why you’d take our opinion with a grain of salt. We do make email marketing software after all. So we reached out to a few of our friends (who happen to be marketing experts) and asked them to share some expert insights on how they have used their email list to grow their businesses, and why that list is so valuable.

1. Neil Patel

Co-Founder of KISSmetrics, CrazyEgg, and QuickSprout

Neil Patel. Not only does it have a high conversion rate, but as you build up your list you can continually monetize it by pitching multiple products. Just look at ecommerce sites like Amazon, one way they get you to continually buy more products from them is by emailing you offers on a regular basis.

And if you aren’t selling any products, you should still collect emails so you can get people back to your site on a continual basis. For example, if you have a blog, every time you publish a new post, you can notify your list, which will help increase repeat traffic.”


2. Corey Dilley

Marketing Manager at Unbounce

Corey Dilley. Why? Email marketing consistently generates 80-90% of our landing page traffic when we launch a new campaign, piece of content or product feature. Email allows us to engage our audience in a creative, personalized way that blog posts or tweets can’t.

We’ve been building our email list since before we built our product and it’ll remain one of Marketing’s top priorities until Google Telepathy is released.

Email gives marketers a creative outlet to prove that we understand a prospect’s problem, we can provide a solution and we can do it in a delightful way. Our team often rewrites emails and autoresponders a dozen times to get the wording just right, because every email is an opportunity to relate to your leads and to prove that you’re relevant.”


3. Joe Pulizzi

Founder of Content Marketing Institute

Joe Pulizzi“An email list is critical because you can't build your content on rented land. So many brands and companies build their audiences on Facebook and Google+, which is fine, but we don't own those names - Facebook and Google do. If we are thinking like real media companies, the asset is in the audience. Getting an email address is the first critical step to figuring out who my reader is, and hopefully in the future, my customer of some sort. If our goal is to drive sales or keep customers happy in some way, we first need to get them as part of our audience.


4. Noah Kagan

Founder of SumoMe

Noah Kagan”After you wake up what is one of the first things you do in the morning?

I know for me it's checking my email; it's like Hanukkah / Christmas morning when all these wonderful communications have been piling up over night.

Some of them are annoying, but this is the preferred method of effective communication now and in the future.

When you give up communication to your customers through Facebook or Twitter you are now at the mercy of them allowing you to talk to your customers.

When you email it gets in your customers inboxes. Then it's up to you to make sure you are sending things your customers want to receive.

Email is the most scalable way to make sales with new customers and build deeper relationship with deeper customers.

Let me give you a specific example:

Too many companies don't ask website visitors / customers for their email address.

Why are you doing amnesia marketing? Make it easy for yourself.

  • Let your customers know when new products come out.
  • Let your customers see what you go through in building your business.
  • Feature your customers to your other customers.

Your customers WANT to hear more from you than you realize.

I'm not saying email is the end-all be-all but it's been our magic ticket for the past few years. I encourage you to try it out and see the results for yourselves.

Every person I've talked to who has an email list now, always says "I wish they would have started sooner".”


5. Ramsay Taplin

Founder of The Blog Tyrant

Ramsay Taplin“Two words: protection and promotion.

Protection: Google is constantly changing its algorithm and, sometimes, you can end up with a penalty without even knowing what you've done wrong. In that situation your mailing list is the only real protection you have.

Promotion: Nothing gets engagement like email. Twitter, Facebook, etc. is almost irrelevant by comparison. If someone has given you their email address they are ready to engage with your content or products. And, best of all, they'll help you promote it so you can get more email subscribers.”


6. Nathalie Lussier

Digital Strategist at Ambition Ally

Nathalie Lussier“Building an email list is crucial because it's the best way to build a relationship with potential customers in an intimate way. where they receive other important communication from their work, family, and friends.

Emails wait in someone’s inbox until they’re read, and when you write really useful emails people might refer to them more than once, because emails are easily searchable, too.

People consume email differently than they do other media, and it still converts to sales better than other mediums at this point. The more people you have on your mailing list, the more potential buyers see your marketing messages, and I see spikes in sales every time I send an email.

Plus, when you build an email list it's "yours" - you don't have to worry about a third party changing the rules on you. For contrast, a free service like Facebook can decide to decrease the reach you had with your fans to encourage businesses to pay for ads, but you don’t have these types of restrictions when someone has given you permission to send them useful emails.”


7. Francisco Rosales

Founder of SocialMouths

Francis Corosales“There are many reasons why building a list is important, but I'll go with a topic that's popular at the moment: Reach.

Today, you're able to reach an average of 1-2% of your Facebook Fans, the same way a very small percentage of your Twitter following sees one specific Tweet.

Email is not perfect either, according to studies, 22% of emails sent get lost in the junk or spam folders or are blocked by ISPs. But that still leaves you with an average of 78% messages delivered.

At that point, , your email will sit in the Inbox as "unread" until it's acknowledged. This is the reason you keep getting clicks even several days after sending the campaign. On the other hand, the lifespan of a social media post can range between a few hours to only minutes.

Email is by far the most effective communication platform between your brand and its audience (or most of it).”

In Conclusion

If there is one thing that business, content, and conversion rate experts agree upon, it is that building an email list is vital. Don’t be the business owner that misses out on engaging with your audience, driving new business, and protecting yourself from changes in search and social algorithms. Be the business owner that doesn’t have to regret not building your email list sooner and start today!

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3 Comments

  • bkd
    14th August

    Mailing is unfortunately not appreciated but is rather a result of ignorance and ignorance because it’s a really good form of marketing

  • Shane
    28th August

    Excellent comments. I realized many years ago what the “smart” bloggers and writers were really doing was building a way to communicate with their audience by collecting names and emails. It really comes down to developing a relationship with your “followers” (customers, readers, etc). Once you have the know, like and trust down, your list is gold… you can pre-sale, you can sell, or you can just be cool like Noah…

  • azmir khan
    6th December

    I want a job

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