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A couple of weeks back, you might remember that we sent the Office team a final message that included a huge mosaic of everyone who took part in the fixoutlook.org campaign.

We were unsure if we would hear back from the Office team, but were pleasantly surprised today when a large package straight from Redmond arrived on our doorstep. William Kennedy, the Corporate VP of Office was kind enough to send a personal letter to us thanking us for our efforts. William even explained that the Fix Outlook mosaic was now on display in their hallway so the entire Office team can check it out.

William also mentioned that “improvements and changes in this area are something that the team is definitely considering for the future”. Only time will tell if Outlook will move towards better standards support, but this is certainly the strongest message on the subject we’ve had to date.

This is a brilliant result. Here’s the complete letter (emphasis ours).

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I can’t thank William enough for not only ensuring our message is seen by the entire team, but for taking the time to let us know how much they appreciated our feedback.

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